Privacy Policy

Monte Christo Winery Limited Privacy Policy

At Monte Christo Winery Limited, we are committed to safeguarding your privacy.

Monte Christo Winery Limited respects your privacy rights when you engage with any of our digital platforms (such as our mailing lists, website, social media, event registration, wine club accounts, and other electronic communications).

This Privacy Policy outlines how we collect, use, and share your personal information when you visit us or make a purchase from our website www.montechristowinery.co.nz (the “Site”) or any other digital platforms operated by Monte Christo Winery Limited.

We primarily process personal information for the operation of our social media, website, wine club memberships, event activities, and digital platforms based in New Zealand (2D Traders Lane, Cromwell 9310) to ensure exceptional service to our customers. On occasion, we may also operate internationally, such as in Australia, to provide optimal services to our Australian customers.

What Our Privacy Policy Covers:

1. Type of Personal Data and Collection: Our policy explains the personal data we collect and the methods of collection.
2. Tracking Technologies: We describe why and how we use tracking technologies.
3. Use and Sharing of Personal Information: This section details how we use and may share your personal information.
4. Third Party Websites: Our responsibility when collecting your personal information through third-party websites.
5. Access and Amendment of Personal Information: How you can access or amend your personal information.
6. Data Retention: The duration for which we hold your personal information.
7. Minors: Our platforms are not intended for individuals under 18.
8. Contact Information: Who you can contact for more information.
9. Changes and Updates to Our Privacy Policy

1) Type of Personal Data and Collection:
When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies on your device. Additionally, as you browse the Site, we gather information about the web pages or products you view, the referring websites or search terms, and your interactions with the Site. We refer to this automatically collected information as “Device Information.”

Subject to applicable legal requirements, we may also utilise various technologies to gather information about how you access and use our Digital Media. We may use third-party websites, such as Google or social media, to obtain demographic information about your activities on our digital platforms. Where available, demographic information might include pages viewed, viewing duration, age, gender, and areas of interest on our media platforms.

2) Tracking Technologies and Use:
We use tracking technologies to gain a better understanding of the customers exploring our media platforms, allowing us to tailor our offerings to customer needs. We collect Device Information using various technologies:

2.1 Cookies are data files placed on your device, often containing an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

2.2 Log files track actions on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

2.3 Tags and pixels are electronic files that record browsing information.

2.4 Commerce 7 is our CRM platform used to collect personal data when you make a purchase through the Site. This includes order details such as your name, age, payment information (including credit card numbers), email address, billing address, shipping address and phone number.

2.5 Stripe is our payment gateway for Online Customers and Wine Club Members to securely store credit card numbers. View Stripe’s privacy policy at https://stripe.com/en-nz/privacy.

3) Use of Personal Information:
We gather, utilise, disclose, retain, and store your personal data to facilitate our operational activities, offer our products and services, and ensure your satisfaction.

Additionally, we use this information to:

• Establish your identity and evaluate applications for our offerings.
• Enable your purchase of our products and services, as well as manage and fulfill your orders.
• Dispatch transactional or administrative messages (e.g., confirmation emails upon joining our database or registering for a specific promotion), and provide updates related to services (e.g., notifications about changes in our privacy policy).
• Distribute marketing materials and communications, allowing you to engage in promotions.
• Mitigate potential risks and identify and investigate unlawful activities, such as fraud.
• Conduct and enhance our operations while enriching customer interactions.
• Maintain accurate records and ensure the accuracy of contact information.
• Fulfil our legal commitments and support government, law enforcement agencies, or regulatory bodies when necessary.

4) Third Party Websites:
We share your Personal Information with third parties to enhance your experience:

•  For marketing purposes with your consent.
• For support purposes, with agents who uphold the same data security standards as us.
• To comply with laws and regulations, respond to lawful requests, or protect our rights.
• We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ 
  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

5) Access your Data: You can access and amend your information and opting out of any our services or targeted marketing by visiting and logging into our website or emailing hello@montechristowinery.co.nz

6) Data Retention: We retain your account information unless you request its deletion. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7) Minors: Our website is not intended for those under 18. Age consent is required for access and checkout.

8) Contact Information: For questions or complaints about our privacy practices, contact us at:

– Email: hello@montechristowinery.co.nz
– Phone: 03 664 6644
– Business Address: 100 Springvale Road, Clyde 9391

9) Changes to Our Privacy Policy:
We update our privacy policy regularly and post updated versions on our website.
This privacy policy was last updated in October 2023.